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Terms & Conditions

Note: Before purchasing any service from us it is your responsibility to ensure you are within range of our access points and your device is transmitting enough signal/power for the access point to receive the signal. The signal level indicator on your device is only showing our signal level (one bar is sufficient to receive data) the most important signal is the one being transmitted from your device as its a two way communication. Unless the access point can hear your device it cant sent it any data or data stream will be slow.

If you are unsure of your devices connection quality, you can check by browsing our website which is on the Internet and free to access or call our support for help. Any services purchased are non refundable.

1. These Terms are binding on you.

These Terms govern the supply of our Services and any modem or other equipment you buy from us. Your Service will also be governed by our Acceptable Use Policy. If you buy your modem or other equipment from us you will also be bound by the terms and conditions governing our online shop. Your use of our Email service will also be governed by the Email rules.

Your use of our Services, which are described in 2 and 3 below, indicates your acceptance and your informed consent of these Terms, and has the same force and effect as if you had actually signed these Terms. You are not entitled to open an account for activation of our Services unless you are at least 18 years old.

We may monitor your account to ensure that you are complying with these Terms. We will comply with our Privacy Policy (available on this website) if we do. We may investigate any alleged misuse of the Service and may involve police or other law enforcement agencies in doing so without notice to you. We will cooperate with law enforcement agency investigations which may involve disclosures of information in response to legally binding notices. We are also obliged to allow law enforcement agencies to monitor and intercept communications using our Services.

2. Understanding these Terms.

In these Terms: "you" and "your" mean the customer (you!); "we, our and us" mean Airlan; and our Services means the provision of wireless broadband services we have agreed to provide to you under the plan you have chosen.

3. Nature of our Services.

Our services use line-of-sight and non-line-of-sight wireless technology, providing wireless broadband access to you up to the speed and usage limit (download/upload volume) specified in your nominated plan. Details of each plan are available on our website.

We will provide our Services to you in accordance with these Terms, using reasonable skill and care. We will also ensure that the Services do everything we say they will do.

Our 24 months Plans include anti-spamming technology to protect you from unwanted spam emails in any email account that we provide to you.

You can purchase additional features from us that complement the Services, subject to the terms and conditions governing the supply of those products as featured on our website. You will have to pay for them for at least a month - unfortunately we can't refund the charges for additional features deactivated during a billing period.

When the service plan subscription period has expired and no new plan has been applied for and accepted by us the service continuation will be charged at $19.95/day for 10 days, after which the service will be terminated unless new subscription has been activated, or an agreement is made by phone call and by email. We reserve the right to terminate the expired subscription at anytime if no new subscription is applied for.

4. Changing your plan.

We want our customers to enjoy as much flexibility as possible, and other than during your first month we will allow you to change your plan to a higher or lower usage level at any time you like during your billing month. You don't have to wait for the end of your billing month to make a change. You can change your plan once per billing month (except for the first month) throughout your contract term. You can only change down from your current plan to a lower level once every 3 months. When you change your plan, we will give you a pro-rata credit for monthly access charges already incurred under your previous plan, and we will apply a pro-rata debit for access charges relating to your new plan for the remainder of the month. However, within a billing month, you cannot move to a plan with a usage allowance below the usage you have already accumulated in that month. Once you have changed your plan up or down to a new plan the relevant plan duration is restarted from the changeover date.

5. Accessing our network.

You will be able to receive our Services whenever your modem is within the operating range of our network or in a fixed wireless service, when ever your computer is on and connected to our CPE. We use the service address information you give us when you buy a modem to check whether you fall within our network area, and whether we can provide our Services to you. Unfortunately, we can’t absolutely guarantee you the availability of our Services in advance, as there may be places within our network area where a customer cannot receive the Services, because of unusual terrain.

6. Availability of our Services.

We try to make our Services available to you within our network area at all times, but sometimes availability and speed are affected by factors outside our control. For this reason we cant guarantee that our Services will be available to you at all times; or that speeds wont vary from time to time. It may also be necessary to interrupt our Services occasionally in order to upgrade or maintain them. Should we need to interrupt our Services we will: whenever possible conduct maintenance or upgrades between 1AM and 5AM Eastern Standard Time; if possible tell you in advance (via email or our website) if our Services will be unavailable due to maintenance or any other foreseeable reason; and restore disrupted Services as soon as possible. Airlan's service will be available to you as soon as your payment has been processed, this is between 1 and 10mins when purchased online. Customised services will be quoted on when an application is made. Airlan is not responsible for any delays in processing that are out of its control. Speed of wireless connection will vary due to many factors like solid objects, trees, hills, host servers where information's coming from, other overheads associated with Operating systems, resources associated with the operation of your computer and quality of the signal from your device. Airlan can not guarantee maximum speed will be available at all times.

7. Login details.

We will provide you with unique login details to access your account, this enables one device to login at one time, you can logoff one device to login with another after 10 mins. The IP (Internet Protocol) address allocated to you may vary each time you access our Services.

8. Equipment.

To access our Services you will need our wireless broadband modem, which you can buy either directly from us or one that comes preinstalled in your desktop pc or laptop pc. If you buy a modem from another supplier it is your responsibility to ensure that the modem is able to connect and access our Services. Services will only be available once you select an Airlan access plan.

When you buy a modem from us, all risk in (responsibility for) the modem passes to you as soon as you receive it, and title (full ownership) passes to you on payment in full. The modem and equipment is covered by a repair and replacement warranty against all manufacturing faults for 3 months from the date of purchase; your warranty rights: are in addition to any non-excludable rights, conditions or warranties implied by law, including those under the Trade Practices Act 1974 (Cth); and will no longer apply if your contract with us is terminated for any reason; your warranty is as set out here: all other rights, conditions or warranties relating to the modem are excluded; Airlan reserves the right to update software in your modem to offer additional features and functions or to improve the performance of the modem to best match the performance of the Airlan network. Upgrades to CPE will be done over the air and you won’t have to do anything but leave your router switched on. We will give advance notice of upgrades. You won’t have to pay for them, in the unlikely event that your modem needs servicing outside the warranty period, we can arrange that for you at your cost.

9. Replacement of faulty equipment.

If it's necessary to replace your modem or any other equipment you bought from us under warranty, it is your responsibility to return the faulty equipment to us at your cost. We will check the faulty equipment and if we determine that the equipment fault is not covered by the Airlan warranty (for example it's full of water) an equipment replacement fee will be charged to your nominated credit card. We will tell you about this fee before applying the charges. If the modem is fixed to the property and requires Airlan to visit the site an onsite service call fee will apply.

10. Software.

Software we provide to you is licensed (or sub-licensed) to you only for your use with our Services.

11. Intellectual property.

We retain all our intellectual property rights in the Services, any modem you acquire/purchase from us, any software we provide you, and the content of our website.

12. Your monthly quota.

You are subject to the monthly usage limit specified in your nominated access plan (details of which can be found on our website). Data usage includes both uploaded and downloaded data, which will be taken into account when measuring your data usage.

If you reach your specified monthly usage quota, there will be additional usage charges that apply as per the plan you have chosen. We don’t notify you of your download usage as you can check the relevant download usage in the selfcare portal at

Unless you have chosen a plan with an unlimited traffic allowance, if your total uploads exceed your total downloads by a ratio of 5:1 (Download:Upload)in any given month, we may charge you the relevant excess usage fee for each additional MB of data you upload in that month in excess of the 5:1 ratio.

You may increase your usage quota at any time by shifting to another plan. Remember you can upgrade at any time and the upgrade will take effect (almost) immediately: you don't have to wait until the end of your billing month. You should be aware that certain activities will substantially contribute to your monthly quota, including downloading video files, applications software, MP3 files and data sharing software such as Kazaa and Gnutella (our Acceptable Use Policy may also cover some of these activities).

If you would like more detailed information about activities that may contribute to your usage, please contact us or refer to our website.

If in our opinion your use of our service is at any time so heavy at any time that it will adversely affect the quality of the service received by other customers, we may shape or slow your access to the network.

13. Areas beyond our control.

We want to give you the best service possible, but some things are beyond our control and we can't accept responsibility for them. We are not responsible for any service failure which occurs, due to faults with anything we have not supplied to you, such as your own computer, because you don’t use the services correctly, because you don’t setup your modem correctly as per our instructions for modems purchased from us or instructions provided by the supplier of your third party modem or modems built into laptops, because you don’t update software we provide to you or provided by other third party suppliers, acts of god, weather and any other unforeseen circumstances and equipment malfunction;

14. Extraneous factors causing modem failure.

We also can't accept responsibility for everything that happens to your modem. Don't use it in the rain or in your pool or anything similar! We are not responsible for repairing or replacing a modem if it is defective due to natural disasters (including for example floods, lightning and fire), acts of terrorism, or any other cause beyond our reasonable control, or electrical supply problems or damage to the battery or caused by the battery (if you have one) resulting from misuse; or any abuse, misuse, neglect, mishandling or misapplication; any accident by you or a third party; any improper maintenance or service; or any unusual hazards affecting the modem or failure to provide a suitable environment for the modem (including for example exposure to excessive humidity, heat, cold, dust, food, liquids, magnetic or electromagnetic interference, or incorrect power voltage).

15. Compatibility.

Our service is compatible with any WiFi 802.11a, b, g,ac and n equipment. Visit our minimum ‘System, Requirements section of the web site to check compatibility. However, we are not responsible for ensuring that the Services, modem or software we provide will be compatible with your computer, other equipment, software or data.

16. Indemnification.

You agree to indemnify, defend and hold harmless Airlan, its parents, subsidiaries, affiliates, officers and employees from any claim, demand, or damage, including any legal fees, asserted by any third party due to or arising out of your use of or conduct on the Service and specifically waive any liability for losses (particularly in relation to business losses) associated with the provision of the services provided by Airlan.

17. Content.

You are responsible for what you do. We are not responsible for ensuring the data you access or make available through our Services will be private, secure or free of anything which may damage your equipment or data or the content or reliability of any information or software you access or make available through our services. You accept responsibility for all information and material you send or make available via our services. You mustn't publish or make available any material which is illegal. You also acknowledge that Airlan doesn't check or approve anything available to you when you use our services, you access and use such information and material at your own risk.

18. Your responsibilities.

You are responsible for the use you make of your modem and our services. You must:

• keep your modem secure against use by other parties. You are liable for all fees resulting from use of our Services when accessed using your modem, whether authorised by you or not. If your modem is lost or stolen, notify us immediately: you will be liable for its use until we receive your notification, when we will suspend its use. You will be responsible for replacing it. If you do you will be able to pick up your existing contract where you left off. If you choose not to and you have some time on your contract to run, you will have to pay the applicable cancellation fee;

• keep confidential all identification and log-in information required to access our Services. You are liable for all fees resulting from use of our services when accessed using your log-in information, whether authorised by you or not;

• comply with our usage policies in place from time to time (a copy of our Acceptable Use Policy, which forms part of these terms and conditions, can be found on our website). You must also ensure that any other person you permit to access our Services also complies with these policies;

• immediately report any misuse of your account or disclosure of your security data;

• not resell the services we provide to you;

• pay for the Services in full by the due date nominated by us on your bill via credit card. This will happen automatically but you must ensure that your credit card details are kept up to date, for example if your card expires and you get a new one with a new expiry date or account number. You must tell us immediately if your card is lost or stolen, and immediately nominate a new card for your Airlan account, accounts not paid when due may incur a late payment fee. Ongoing late payments will require a bond payment.

• ensure that all information you provide to us is correct, and kept up to date. You must regularly check for emails from us at the default email address we provide to you (or any other reliable email address you have given us) as we may send you important notices about the service using this email address, for example planned upgrades or outages;

• provide your own computer set-up protection, including virus protection technology and firewalls (you may choose to acquire additional security products from us, subject to the terms and conditions governing the supply of those products as featured on our website). We strongly recommend that you install anti-virus and firewall software;

• we provide advice in relation to technical aspects regarding your computer and/or network and charge at the relevant hourly rate specified in our prices and plans page of our website. You should always obtain and rely on advice from your own computer consultant in relation to your computer and/or network where possible and reimburse us for any loss or damage we suffer if you breach these Terms.

19. Security.

You are responsible for maintaining a basic level of security on your computer against computer viruses and other possible security problems. We may suspend your service without notice if the security of your service has been breached and there is a possibility that this breach may impact or interfere with the Airlan network in any way.

It is not our responsibility to provide assistance or service continuity if your computer has been affected by a virus, or a virus has been introduced to our network from your computer.

Airlan uses the services of PayPal to process all Credit Card transactions, this process is conducted over a secure 128bit SSL protocol.

21. Charges.

Our charges are set out on our website and are in AUD. These charges may be updated from time to time, subject to any fixed pricing commitments that we provide to you.

If you are on a restricted usage plan and you do not fully utilise your available usage in any particular billing month, it cannot be carried over to the next month.

If you have agreed to take Services for a specified contract term as per our services and plans, you must maintain your Services until the end of the term or pay a cancellation fee. This cancellation fee is the remaining contract term of your chosen plan and will be charged to your nominated credit card.

You must pay to us an amount equal to any GST payable on the supply of the Services. Unless expressly stated otherwise, all charges under these Terms are inclusive of GST. Charges on your bill are rounded when GST is applied and may vary a little for that reason. You will never be disadvantaged by this.

(a) charges are referred to in types of plans which are available to be viewed on our website.
(b) Your contract is for a minimum term of 2 years. Charges will apply for the duration of this minimum term as referred to in clause 24.
(c) If your wireless equipment has been installed as a permanent fixture and you wish to have it relocated by Airlan a relocation charge will apply.
(d) Re-connection fee of $50 will apply if the service has been cancelled for any reason.
(e) The user will be responsible for any additional fees associated with non payment from credit card or any other payment method.

22. Payment.

All invoices are accessed through the Selfcare Portal. If you believe there is a mistake in your invoice, please inform us as soon as possible and we will investigate your query.

You must provide us with and maintain accurate credit card details. You agree that:

a. We will invoice you monthly until termination on approximately the same day each month following your commencement of the Services, a few days before the charges on the invoice fall due and we will automatically charge the invoiced amount to your nominated credit card on your monthly billing date. This invoiced amount will include monthly charges for service and charges for any additional features. It will also include any ancillary charges incurred by you in advance of your invoice being issued.

b. We are entitled to charge your credit card at or after termination for any outstanding fees you may owe us, including any applicable termination fees, computer service charges, consultations regarding computer repairs or maintenance and IT consultation in reference to any computer, networking or IT related matters.

If your credit card is declined, we may suspend your access to our services. Unfortunately we will not know if your card will be declined in advance of the due billing date, so we will be unable to warn you of suspension. If charges continue to remain outstanding, we may terminate your use of the services. If we terminate your services, you may be required to pay a cancellation fee of the remaining fess due for the term of your chosen plan. If you revoke authorisation to charge your card, or if for any reason your card issuer does not pay us, you are still required to pay us the invoiced amount on or before the due date or you will be in default. Defaulted accounts will be reported to the relevant credit rating agency Airlan uses at that time.

We are authorised to disclose your credit card information to obtain information from the credit card issuer to verify the details provided by you and confirm sufficient credit is available for the payment of our services.

If payments due to be made by you are delayed, we reserve the right to charge interest or a late fee. If you fail to pay on time for two consecutive months, we reserve the right to require you to pay for the remainder of your contract term in advance. If we have to chase you for payment we will charge any costs we reasonably incur in doing so including but not limited to labour costs and any legal costs.

Any payments or fees charged by Airlan for its services are not refundable. You must take all due care in selecting the Airlan services that suites you.

Consumer Credit Disclosure.

Important Notice To Applicant(s) For Credit (Section 18(E)(1) Privacy Act 1988)
Notice of disclosure of your credit information to a credit reporting agency. (Privacy Act 1988)
Digital technologies and Telecommunications P/L trading as Airlan may give information about you to a credit reporting agency, for the following purposes:

• to obtain a consumer credit report about you, and/or
• to allow the credit reporting agency to create or maintain a credit information file containing information about you.
The information is limited to:
• Identity particulars - your name, sex, address (and the previous two addresses) date of birth, name of employer, and drivers licence number.
• your application for credit or commercial credit - the fact that you have applied for credit and the amount.
• The fact that Digital technologies and Telecommunications P/L trading as Airlan is a current credit provider to you.
• loan repayments which are overdue by more than 60 days, and for which debt collection action has started.
• advice that your loan repayments are no longer overdue in respect of any default that has been listed.
• information that, in the opinion of Digital technologies and Telecommunications P/L trading as Airlan you have committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with your credit obligations).
• dishonoured cheques - cheques drawn by you for $100 or more which have been dishonoured more than once.
• that credit provided to you by Digital technologies and Telecommunications P/L trading as Airlan, has been paid or otherwise discharged.

Period to which this understanding applies.

This information may be given before, during or after the provision of credit to you.
Statement By Applicant (s) For Credit please read carefully before signing. Where there is more than one applicant, each applicant must sign.

a. Giving information to a Credit Reporting Agency (Section 18E(8)(c) Privacy Act 1988)
Digital technologies and Telecommunications P/L trading as Airlan has informed me that it may give certain personal information about me to a credit reporting agency.

b. Access to Commercial Credit Information (Section 18L(4) Privacy Act 1988)
I/we agree that Digital technologies and Telecommunications P/L trading as Airlan may obtain information about me/us from a business which provides information about the commercial credit worthiness of persons for the purpose of assessing my/our application for consumer credit.

c. Access to Consumer Credit Information (Section 18K(1)(b), Privacy Act 1988)
I/we agree that Digital technologies and Telecommunications P/L trading as Airlan may obtain a consumer credit report containing information about me from a credit reporting agency for the purpose of assessing my/our application for commercial credit.

d. Exchange of Credit Worthiness Information (Section 18N, Privacy Act 1988)
I/we agree that Digital technologies and Telecommunications P/L trading as Airlan may exchange information with those credit providers named in this application or named in a consumer credit report issued by a credit reporting agency for the following purposes;

• to assess an application by me/us for credit
• to notify other credit providers of a default by me/us
• to exchange information with other credit providers as to the status of this loan where I am in default with other credit providers
• to assess my/our credit worthiness.

I /we understand that the information exchanged can include anything about my/our credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act.

e. Agreement to a credit provider. Agreement to a credit provider being given a consumer credit report by a credit reporting agency to assess a guarantor (Section 18K 1(c) Privacy Act 1988):

I/we agree the Digital technologies and Telecommunications P/L trading as Airlan may obtain from a credit reporting agency a consumer credit report containing information about me/us for the purpose of assessing whether to accept me/us as a guarantor for credit applied for by, or provided to, the borrower(s) [named in agreement]. I/we agree that this agreement commences from the date of this agreement and continues until the credit covered by the borrower(s) application ceases.

23. Excluding other conditions and warranties.

Unless expressly stated in these Terms, all other implied conditions and warranties are excluded. Where our liability cannot be excluded by legislation (including the Trade Practice Act 1974 (Cth) and state fair trading legislation) any condition or warranty implied by that legislation will be included in these Terms. However, to the extent permitted by such legislation, our liability for any breach of such condition or warranty shall be limited, at our option, to one or more of the following if the breach relates to goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods or the cost of replacing, repairing or acquiring equivalent goods and if the breach related to services, the resupply of the services or the payment of the cost of having the services resupplied.

24. Term and termination of Services.

This agreement begins on the date you order our Services, and continues until terminated in accordance with these Terms.

Airlan Services are for a minimum period as outline on our website relevant to the plan selected.

If you terminate Airlan's services before the end of your nominated contract period, a termination fee equivalent to but not exceeding the remainder of the monthly charges due under the agreed contract period of your connection plan, will be charged to your nominated credit card, or if out of contract a one month cancellation fee will apply. This cancellation fee will also apply if we terminate your Services due to your breach of these Terms or our usage policies.

If your nominated plan subscription has expired or is due to expire a courtesy notice is automatically sent to your nominated email address. The relevant service is not deemed to be cancelled yet and will continue to be billed accordingly to maintain your continuation of service, this is in-case you have forgotten or have difficulties to pay all fees due for a period of 7 days, after which the current Basic 12 months no contract plan will apply until a new subscription is received by us, and all current Terms and Conditions which you have agreed to by signing up online, in person or verbally to one of our representatives, are reapplied to your account.

For intended cancellations you must give us at least 7 days notice of termination, and notice must be given at least 7 days before the end of the current billing period.

We may terminate the services immediately if we cease to provide services on our network or if we believe that it is appropriate we do so for any reason.

If the Airlan service is terminated by you, you must immediately pay us all monies due. A termination fee equivalent to but not exceeding the remainder of the monthly charges due under the agreed contract period of your connection plan, will be charged to your nominated credit card. Termination will not affect either party's respective rights or remedies.

Switching between Airlan Services is available at a charge specified in our prices and plans. Where a change is made mid-cycle in the billing period, regular charges will be made pro-rata at the date of the change.

CPE provided at no cost under an Airlan subsidised Service remains the property of Airlan, and must be returned within seven days of termination of your service in operating and presentable condition. If CPE equipment is not returned a fee (no more then $999) determined at the time of disconnection will be charged to your credit card.

Removal costs of CPE by a duly Airlan certified/qualified technician remains your responsibility.

After the completion of the relevant contract period. The ownership of the CPE equipment will transfer to you.

25. Spam

The Spam ActThe provision of notices in relation to the provision of the services is not Spam as referred to in the Spam Act 2003 (Cth). We may from time to time forward to you promotional material. If you do not wish to receive such information in the future we will give you the opportunity to let us know.

26. Notices.

Notices will be sent by email to the preferred email address you have nominated. You will be deemed to have received a notice at the time the email is sent.

27. Assignment.

We may transfer all or part of our rights and obligations under these Terms to our business partners, to a purchaser or related bodies corporate.

You may not transfer your service. You are free to transfer ownership of your modem but if you do and you no longer wish to be responsible for payment you must cancel your service and the new owner must enter into a new contract with us. Any cancellation is bound by Airlan's cancellation policy outlined in this agreement.


This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Hosting Agreement with Digital Technologies and Telecommunications T/A as Airlan. If you engage in any of the activities prohibited by this AUP document Digital Technologies and Telecommunications T/A as Airlan may suspend or terminate your account.

Digital Technologies and Telecommunications T/A as Airlan's Acceptable Use Policy (the "Policy") for Digital Technologies and Telecommunications T/A as Airlan Services is designed to help protect Digital Technologies and Telecommunications T/A as Airlan, Digital Technologies and Telecommunications T/A as Airlan's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by Digital Technologies and Telecommunications T/A as Airlan. Digital Technologies and Telecommunications T/A as Airlan reserves the right to modify the Policy at any time.

Unlimited Data plan speeds may be throttled depending on the continues rate of data consumption of over 1TB/month which is deemed to be excessive for a domestic connection.

Prohibited Uses of Digital Technologies and Telecommunications T/A as Airlan Systems and Services:

a. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

b. Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Digital Technologies and Telecommunications T/A as Airlan's servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilising any resource hosted on Digital Technologies and Telecommunications T/A as Airlan's servers, is prohibited. Digital Technologies and Telecommunications T/A as Airlan accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

c. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Digital Technologies and Telecommunications T/A as Airlan customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Digital Technologies and Telecommunications T/A as Airlan-hosted domain, or referencing any Digital Technologies and Telecommunications T/A as Airlan account, is prohibited.

A note about ordinary domestic use.

Our services are intended for ordinary domestic use. If you use our services to run a business or connect more than five devices to one service, we may shape or slow your access to the network or suspend or terminate your access or if we determine in any way we see fit that your usage is contrary to our acceptable use policy then you will be disconnected and or your service cancelled.

We reserve the right to prevent you using our services for commercial emailing purposes.

Like everyone else, you must comply with the Spam Act 2003 (Cth).

You must include in any commercial message an email address, telephone number, facsimile number or mailing address that can be used to notify you that the recipient no longer wishes to receive such messages from you.

If you are notified that any recipient doesn't want to receive your emails, then you must immediately comply with the notice.

d. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.

e. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at

f. Unauthorised attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "cracking").

g. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.

h. Unauthorised access, alteration, destruction, or any attempt thereof, of any information of any Digital Technologies and Telecommunications T/A as Airlan customers or end-users by any means or device.

i. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronised number sequence attacks) to any other user whether on the Digital Technologies and Telecommunications T/A as Airlan network or on another provider's network.

j. Using Digital Technologies and Telecommunications T/A as Airlan's Services to interfere with the use of the Digital Technologies and Telecommunications T/A as Airlan network by other customers or authorised users.

29. Financial Hardship Policy.

Airlan is committed to helping customers facing financial hardship to maintain internet access.

We recognise that sometimes situations may arise in your life that may affect your ability to pay us for your Airlan services. These situations may include sudden illness, loss of employment, being impacted by domestic or family violence, or any other reasonable cause, for example, a death in the family.

This Financial Hardship Policy is in place to cover these situations.

Airlan is able to provide you with a payment and service option to assist you to stay connected now and in the future. Payment options may include flexible payment arrangements over a period of time, so that you don’t have to pay the entire amount at once. Service options to assist you to control the amount of your future bills may alternative service plans or pre-paid services.

We will assess your application for Financial Hardship assistance by considering your individual situation and financial circumstances. To make this assessment, we may need to ask you some questions about your situation, whether it is temporary or ongoing; and about your financial circumstances, income details, and the types of telecommunications services you need.

We will then work with you to find a solution to help you stay connected and be able to manage the payment of an outstanding Airlan bill or one that you may be expecting in the near future.

If you are facing financial difficulty, you may wish to obtain advice from a community financial counsellor. You can talk to a financial counsellor from anywhere in Australia by calling 1800 007 007 (Monday to Friday, 9.30 am – 4.30 pm). This number will automatically switch through to the service in the State or Territory closest to you, or you can visit the National Debt Helpline

You may also wish to seek other assistance from participating community welfare organisations including The Salvation Army, St Vincent de Paul Society and others.

You can contact us to discuss your situation and our Financial Hardship Policy during business hours.

Customer Responsibility for Customer's Users

Each Digital Technologies and Telecommunications T/A as Airlan customer is responsible for the activities of its users and, by accepting service from Digital Technologies and Telecommunications T/A as Airlan, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of a Digital Technologies and Telecommunications T/A as Airlan customer will be forwarded to the Digital Technologies and Telecommunications T/A as Airlan customer's postmaster for action. If violations of the Digital Technologies and Telecommunications T/A as Airlan Acceptable Use Policy occur, Digital Technologies and Telecommunications T/A as Airlan reserves the right to terminate services with or take action to stop the offending customer from violating Digital Technologies and Telecommunications T/A as Airlan's AUP as Digital Technologies and Telecommunications T/A as Airlan deems appropriate, without notice.


Digital Technologies and Telecommunications T/A as Airlan may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site. You also agree to receive from time to time promotional emails from Airlan on its products and services. These terms and conditions may change from time to time as Airlan deems appropriate, without notice.


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