What information we collect.
We only collect personal information from you if it is relevant to providing our services to you. Various pages on this website invite you to provide personal information. When you register your interest, the personal information we collect includes your name, credit card details, email address, contact phone numbers, address, confirmation that you are over 18, details of your operating system and some statistical information about your household. If you are an Airlan customer, we may ask you for your user name, password, driver's license number, date of birth and mother's maiden name for the purpose of identifying you over the telephone. We also hold details of the services we provide to our customers, such as usage details.
If you choose not to provide us with personal information, we may not be able to provide you with the services you require.
Collection of personal information.
We only collect personal information directly from you on-line or on the phone. We only collect personal information by lawful and fair means and not in an unreasonably intrusive way. We do not collect any 'sensitive information', such as information relating to your race, political opinions, membership of a political association or trade association, religious beliefs or sexual preferences.
To sign up to an Airlan contract and select a plan, you must be at least 18 years old. In all other cases, for example if you use the Contact Us form, no information may be submitted to us by persons under the age of 13 without the consent of a parent or legal guardian.
The use of personal information.
We only use your personal information for the purpose for which we collected it in the first place - that is to provide you with our goods and services. We do not use your information for direct marketing purposes. We limit our use and disclosure of your personal information to those uses which are necessary to provide our services to you.
Sharing of your personal information.
We do not share, sell or trade personal information to anyone else. In some circumstances it may be necessary to disclose your information to our third party service providers, such as a call center provider. In all cases, we ensure that your information is secure and that you are afforded the same level of privacy protection.
Your personal information is secure.
There are always risks with providing personal information, whether in person, by phone or over the Internet. No technology is completely safe, tamper-proof or hacker-proof. However, we take considerable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification and disclosure. We use up-to-date techniques and processes, which are consistent with current industry standards to keep your personal information secure and confidential.
Credit card details.
All your credit card information is transmitted to our secure server through a multi-layered encryption mechanism so that no-one can intercept or tamper with your information as it passes over the Internet. We frequently review and update our security systems to ensure that your credit card details are afforded among the best standards of protection available.
Identifying yourself over the phone.
So we can ensure that you are who you say you are, if you contact us by phone, we will ask you to provide identifying information such as your user name, password, mother's maiden name and driver's licence number. If you are unable to provide this information, we may not be able to provide the service you require.
In most cases this website uses session cookies, which are used during a browser session and expire when you quit your browser. When you close your browser, the session cookie is destroyed and no personal information is kept which might identify should you visit this website at a later date
If you do not wish to receive cookies or want to be notified of when they are placed, you may not be able to access some parts of our website. Microsoft Internet Explorer 6.x users can disable their cookie settings by clicking "Tools", "Internet Options", selecting the "Privacy" tab and changing the privacy settings to "Block All Cookies".
Email and spam.
Our service is an Internet based service and, as such, we endeavour to ensure that all communications are by Internet. The service we provide our clients includes on-line access to usage details and accounts. Where possible, we only contact our customers by email. The information we send our customers sometimes includes information about other services we provide. If we send information of this type to you, we provide you with the opportunity to let us know if you do not wish to receive this information in the future.
Accuracy of information.
We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on you. We recommend that you let us know if there are any errors in your personal Information and keep us up-to-date with changes to personal information such as your name or address.
You have a right to access your personal information. This is subject to some exceptions allowed by law. If you would like to access your personal information you can make a request by emailing us at firstname.lastname@example.org. This service is free unless the personal information you request requires significant preparation time. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond within 30 days.
What to do if you think we have made a mistake.
We are committed to the protection of your privacy and our policies, processes and systems have been developed with this intent. However, errors do occur sometimes. If you think we have not lived up to our commitment, we invite you to contact us.Our objective is to respond to any complaint within 7 days. Where we have not met our privacy commitments, we will apologies and take reasonable action to correct the practice or omission which led to the error. If we cannot resolve your concern to your satisfaction, you can refer the matter to the Privacy Commissioner on 1800 023 985.
How to contact usFor more information about our commitment to protecting your privacy, please contact us at:
Phone: 02 6457 2018 or
Fax: 02 6547 2016
This policy sets out the approach taken by Airlan to protect information about individuals. Airlan is bound by the Privacy Act 1988 and abides with the National Privacy Principles.
Airlan will only collect personal information where the information is necessary for one or more of its functions or activities.
Airlan will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.
At or before the time (or, if that is not practicable, as soon as practicable after) Airlan collects personal information about an individual from the individual, Airlan will take reasonable steps to ensure that the individual is aware of:The identity of Airlan and how to contact it;The fact that he or she is able to gain access to the information; and The purposes for which the information is collected; and Southern Phones (or the types of Southern Phones) to which Airlan usually discloses information of that kind;Any law that requires the particular information to be collected; and. The main consequences (if any) for the individual if all or part of the information is not provided.If it is reasonable and practicable to do so, Airlan will collect personal information about an individual only from that individual.
If Airlan collects personal information about an individual from someone else, Airlan will take reasonable steps to ensure that the individual is or has been made aware of the matters listed from (a) to (f) above except to the extent that making the individual aware of the matters would pose a serious threat to the life or health of any individual.
2 Use and disclosure.
Airlan will not use or disclose personal information about an individual for a purpose (the secondary purpose) other than the primary purpose of collection unless:Both of the following apply: the secondary purpose is related to the primary purpose of collection and, if the personal information is sensitive information, directly related to the primary purpose of collection; the individual would reasonably expect Airlan to use or disclose the information for the secondary purpose; or The individual has consented to the use or disclosure; orIf the information is not sensitive information and the use of the information is for the secondary purpose of direct marketing: it is impracticable for Airlan to seek the individual’s consent before that particular use; and Airlan will not charge the individual for giving effect to a request by the individual to Airlan not to receive direct marketing communications; and the individual has not made a request to Airlan not to receive direct marketing communications; and in each direct marketing communication with the individual, Airlan draws to the individual’s attention, or prominently displays a notice, that he or she may express a wish not to receive any further direct marketing communications; and each written direct marketing communication by Airlan with the individual (up to and including the communication that involves the use) sets out Southern Phone’s business address and telephone number and, if the communication with the individual is made by fax, telex or other electronic means, a number or address at which Airlan can be directly contacted electronically; or The information is health information and the use or disclosure is necessary for research, or the compilation or analysis of statistics, relevant to public health or public safety: it is impracticable for Airlan to seek the individual’s consent before the use or disclosure; and the use or disclosure is conducted in accordance with guidelines approved by the Privacy Commissioner under section 95A of the Privacy Act for the purposes of this sub paragraph; and in the case of disclosure–Airlan reasonably believes that the recipient of the health information will not disclose the health information, or personal information derived from the health information; or Airlan reasonably believes that the use or disclosure is necessary to lessen or prevent: a serious and imminent threat to an individual’s life, health or safety; or a serious threat to public health or public safety; or Airlan has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or the use or disclosure is required or authorised by or under law; or Airlan reasonably believes that the use or disclosure is reasonably necessary for one or more of the following by or on behalf of an enforcement body: the prevention, detection, investigation, prosecution or punishment of criminal offenses, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; the enforcement of laws relating to the confiscation of the proceeds of crime; the protection of the public revenue; the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct, the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
If Airlan uses or discloses personal information under paragraph (h), it must make a written note of the use or disclosure.
The first paragraph operates in relation to personal information that an Airlan that is a body corporate has collected from a related body corporate as if Southern Phone’s primary purpose of collection of the information were the primary purpose for which the related body corporate collected the information.
3 Data quality.
Airlan will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.
4 Data security.
Airlan will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure.
Airlan will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under Privacy Principle 2.
Airlan will set out in a document clearly expressed policies on its management of personal information. Airlan will make the document available to anyone who asks for it.
On request by a person, Airlan will take reasonable steps to let the person know, generally, what sort of personal information it holds, for what purposes, and how it collects, holds, uses and discloses that information.
6 Access and correctionIf .
Airlan holds personal information about an individual, it must provide the individual with access to the information on request by the individual, except to the extent that:In the case of personal information other than health information–providing access would pose a serious and imminent threat to the life or health of any individual; or In the case of health information–providing access would pose a serious threat to the life or health of any individual; or Providing access would have an unreasonable impact upon the privacy of other individuals; or
The request for access is frivolous or vexatious or The information relates to existing or anticipated legal proceedings between Airlan and the individual, and the information would not be accessible by the process of discovery in those proceedings; or Providing access would reveal the intentions of Airlan in relation to negotiations with the individual in such a way as to prejudice those negotiations; or Providing access would be unlawful; or Denying access is required or authorised by or under law; or Providing access would be likely to prejudice an investigation of possible unlawful activity; or Providing access would be likely to prejudice: The prevention, detection, investigation, prosecution or punishment of criminal offenses, breaches of a law imposing a penalty or sanction or breaches of a prescribed law; or the enforcement of laws relating to the confiscation of the proceeds of crime; or the protection of the public revenue; or the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders; by or on behalf of an enforcement body; or An enforcement body performing a lawful security function asks Airlan not to provide access to the information on the basis that providing access would be likely to cause damage to the security of Australia.
However, where providing access would reveal evaluative information generated within Airlan in connection with a commercially sensitive decision-making process, Airlan may give the individual an explanation for the commercially sensitive decision rather than direct access to the information.
If Airlan is not required to provide the individual with access to the information because of one or more of paragraphs (a) to (k) above (inclusive), Airlan must, if reasonable, consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties.If an Airlan charges for providing access to personal information, those charges:will not be excessive; and will not apply to lodging a request for access. If Airlan holds personal information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, Airlan will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If the individual and Airlan disagree about whether the information is accurate, complete and up-to-date, and the individual asks Airlan to associate with the information a statement claiming that the information is not accurate, complete or up-to-date, Airlan will take reasonable steps to do so.
Airlan will provide reasons for denial of access or a refusal to correct personal information.
Airlan will not adopt as its own identifier of an individual an identifier of the individual that has been assigned by:An agency; or An agent of an agency acting in its capacity as agent; or A contracted service provider for a Commonwealth contract acting in its capacity as contracted service provider for that contract. Airlan will not use or disclose an identifier assigned to an individual by an agency, or by an agent or contracted service provider mentioned above, unless:The use or disclosure is necessary for Airlan to fulfil its obligations to the agency; or One or more of paragraphs (e) to (h) (inclusive) in Privacy Principle 2 apply to the use or disclosure; or the use or disclosure is permitted under the regulations to the Privacy Act.
Wherever it is lawful and practicable, individuals will have the option of not identifying themselves when entering transactions with Southern Phone.
Airlan will not require visitors to its web sites to provide personal information unless its is required to answer an inquiry or provide a service.
9 Trans border data flows.
Airlan will transfer personal information about an individual to someone (other than Airlan or the individual) who is in a foreign country only if:Airlan reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the National Privacy Principles; or The individual consents to the transfer; or The transfer is necessary for the performance of a contract between the individual and Southern Phone, or for the implementation of pre-contractual measures taken in response to the individual’s request; or The transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual between Airlan and a third party; or All of the following apply: the transfer is for the benefit of the individual; it is impracticable to obtain the consent of the individual to that transfer; if it were practicable to obtain such consent, the individual would be likely to give it; or Airlan has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National Privacy Principles.
10 Sensitive information.
Airlan will not collect sensitive information about an individual unless:the individual has consented; or the collection is required by law; or the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information concerns: is physically or legally incapable of giving consent to the collection; or physically cannot communicate consent to the collection; or if the information is collected in the course of the activities of a non-profit Southern Phone–the following conditions are satisfied: the information relates solely to the members of Airlan or to individuals who have regular contact with it in connection with its activities; at or before the time of collecting the information, Airlan undertakes to the individual whom the information concerns that Airlan will not disclose the information without the individual’s consent; or the collection is necessary for the establishment, exercise or defence of a legal or equitable claim.
Despite the above paragraph Airlan may collect health information about an individual if:the information is necessary to provide a health service to the individual; and the information is collected: as required by law (other than this Act); or in accordance with rules established by competent health or medical bodies that deal with obligations of professional confidentiality which bind Southern Phone. Despite the first paragraph, Airlan may collect health information about an individual if:the collection is necessary for any of the following purposes: research relevant to public health or public safety; the compilation or analysis of statistics relevant to public health or public safety; the management, funding or monitoring of a health service; and that purpose cannot be served by the collection of information that does not identify the individual or from which the individual’s identity cannot reasonably be ascertained; and it is impracticable for Airlan to seek the individual’s consent to the collection and The information is collected: as required by law (other than this Act); or in accordance with rules established by competent health or medical bodies that deal with obligations of professional confidentiality which bind Southern Phone; or in accordance with guidelines approved by the Commissioner under section 95A for the purposes of this sub paragraph. If Airlan collects health information about an individual in accordance with this last paragraph, Airlan must take reasonable steps to permanently de-identify the information before Airlan discloses it.
Glossary Personal information.
Personal information is information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Related body corporate.
A related body corporate is defined in section 50 of the Corporations Act 2001 (Cth) to mean that where a body corporate is:a holding of another body corporate; a subsidiary of another body corporate; or a subsidiary of a holding company of another body corporate; the first mentioned body and the other body are related to each other.
Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information about an individual.